To help you arrange for your admission, you will find in this section, general information on our procedures and policies. Learn about the services and facilities that we provide to make your hospital stay a comfortable and convenient and experience.
Thank you for choosing KK Women's and Children's Hospital as your healthcare provider. We are committed to provide you with the best service and highest standard of medical, nursing and paramedical care. It is our goal to make your stay with us a pleasant and comfortable one.
If you are scheduled for surgery, you may need to undergo some routine tests prior to your admission. If you have an existing medical condition such as high blood pressure or diabetes, which may increase the risk of complications during the operation, you may be required to undergo a review at our Pre-admission Services (Basement 1, Women's Tower) If you are taking any medications on regular basis, please bring them along in their original dispensed packaging for your doctor's review. Where possible, we’ll try to do these tests on the same day after your clinic appointment, which is usually two weeks before the surgery.
If you are scheduled for surgery, you may need to undergo some routine tests prior to your admission.
If you have an existing medical condition such as high blood pressure or diabetes, which may increase the risk of complications during the operation, you may be required to undergo a review at our Pre-admission Services (Basement 1, Women's Tower)
If you are taking any medications on regular basis, please bring them along in their original dispensed packaging for your doctor's review.
Where possible, we’ll try to do these tests on the same day after your clinic appointment, which is usually two weeks before the surgery.
The rooms in the Women’s and the Children’s wards have similar facilities. They are suitably decorated to suit the tastes of our women or child patients. For more details on available rooms and the room rates, click here.
The rooms in the Women’s and the Children’s wards have similar facilities. They are suitably decorated to suit the tastes of our women or child patients.
For more details on available rooms and the room rates, click here.
For Inpatient Charges for Women, click here. For Inpatient Charges for Children, click here.
For Inpatient Charges for Women, click here.
For Inpatient Charges for Children, click here.
You may bring the following items for your personal use during your stay at our hospital: Pyjamas and dressing gowns if you do not wish to wear the hospital's pyjamas Medication that you are currently on (eg. for conditions such as hypertension, diabetes) in their original dispensed packaging with instruction labels. Slippers and toiletries (eg. toothbrush, toothpaste, comb, soap and shampoo) Face and bath towels If you are staying in Class A or B1 rooms, you will receive a toiletry bag. For the safety of all our patients, kindly avoid using electrical appliances that have not been provided by the hospital. These may cause a power failure, which in turn may interrupt a procedure or treatment in other parts of the hospital.
You may bring the following items for your personal use during your stay at our hospital:
If you are staying in Class A or B1 rooms, you will receive a toiletry bag.
For the safety of all our patients, kindly avoid using electrical appliances that have not been provided by the hospital. These may cause a power failure, which in turn may interrupt a procedure or treatment in other parts of the hospital.
For Obstetric Patients Do pack your bag two weeks in advance. In addition to the items listed above, also bring: Two baby vests Two pairs of baby mittens and booties Two wrapping blankets for baby Rear facing car seat (even if taking public taxi/grab) You will most likely spend your first few hours after admission in the delivery suite. So try not to bring your bag with you, unless your spouse accompanies you. Your family can bring your bag to you when you are in the ward. Please do not bring/use the following: Valuables such as jewellery or cash Personal electrical equipment as they may not comply with the hospital’s safety code Contact lenses
For Obstetric Patients
Do pack your bag two weeks in advance. In addition to the items listed above, also bring:
You will most likely spend your first few hours after admission in the delivery suite. So try not to bring your bag with you, unless your spouse accompanies you. Your family can bring your bag to you when you are in the ward.
Before admission, our staff at the Admissions office will provide you with an estimated hospital bill size for your surgery and hospitalisation. This is to enable you to make an informed choice of the room type based on your preference and budget. Please be informed that the estimated hospital bill size may differ depending on your actual assessed condition during your hospital stay. You may also visit the Admissions Buddy portal, which is an online service that allows you to review your financial counselling information at your convenience. With Admissions Buddy, you can also request for a change in your preferred ward type and make online payment for deposit prior to admission. For more information on the Admissions Buddy and Financial Counselling online, click here.
Before admission, our staff at the Admissions office will provide you with an estimated hospital bill size for your surgery and hospitalisation. This is to enable you to make an informed choice of the room type based on your preference and budget. Please be informed that the estimated hospital bill size may differ depending on your actual assessed condition during your hospital stay.
You may also visit the Admissions Buddy portal, which is an online service that allows you to review your financial counselling information at your convenience. With Admissions Buddy, you can also request for a change in your preferred ward type and make online payment for deposit prior to admission.
For more information on the Admissions Buddy and Financial Counselling online, click here.
Follow-up appointments at the Specialist Outpatient Clinic upon discharge At the point of discharge, you can choose to see a specialist at your follow-up visits as a private patient at private rates or opt for team care at subsidised rates. If you are a Foreign Resident, all follow-up appointments at the Specialist Outpatient Clinic will be billed at Foreign Resident rates. For follow-up appointments at the Specialist Outpatient Clinic, prices may differ for Singapore Citizens, Permanent Residents, Foreign Residents and Non Residents.
Follow-up appointments at the Specialist Outpatient Clinic upon discharge
At the point of discharge, you can choose to see a specialist at your follow-up visits as a private patient at private rates or opt for team care at subsidised rates.
If you are a Foreign Resident, all follow-up appointments at the Specialist Outpatient Clinic will be billed at Foreign Resident rates.
For follow-up appointments at the Specialist Outpatient Clinic, prices may differ for Singapore Citizens, Permanent Residents, Foreign Residents and Non Residents.
The Estimated Delivery Bill Calculator and Estimated Hospitalisation Bill Calculator (Gynaecology Procedures) serve as a guide to help you make an informed decision. The actual bill size may vary depending on your medical condition, type of treatment and length of stay. For more information and to use the calculators, click here.
The Estimated Delivery Bill Calculator and Estimated Hospitalisation Bill Calculator (Gynaecology Procedures) serve as a guide to help you make an informed decision. The actual bill size may vary depending on your medical condition, type of treatment and length of stay.
For more information and to use the calculators, click here.
For more information on how KKH protects the interest of patients and their families, click here.
On the day of your admission, please come at your appointed time with the following original documents: Admission Authorisation Form NRIC / Birth Certificate (if under 15 years old) Completed Medisave Authorisation Form Medical Benefit Identification documents Civil Servants and dependantsDocuments Required Civil Service Card (CSC) Public Service (PS) Card Service Injury (SI) Card Employees of other organisations and dependantsDocuments Required Hospitalisation Identity Card (HIC) Letter of Guarantee (LOG) from employer or insurance company Foreigners working in SingaporeDocuments Required CPF membership card LTVP Plus and S Pass or work permit Employment pass Foreigners not working in SingaporeDocuments Required Passport Dependent pass or student pass Letter of Guarantee (LOG) from insurance company
On the day of your admission, please come at your appointed time with the following original documents:
If you need to change or cancel your appointment, please inform your doctor at least two days in advance. You can reach your doctor through our Call Centre Assistants at tel: +65 6225 5554 (press '0'). If you have already indicated your bed choice, please also inform our Admissions staff at tel: +65 6394 1200. Our Admissions counters' operating hours are as follows: Monday to Friday: 7.00am to 6.00pm (excluding Public Holidays) If you need to be admitted after 6.00pm, please proceed to: Urgent O&G Centre, Basement 1, Women's Tower for women Children's Emergency, Basement 1, Children's Tower for children
If you need to change or cancel your appointment, please inform your doctor at least two days in advance. You can reach your doctor through our Call Centre Assistants at tel: +65 6225 5554 (press '0').
If you have already indicated your bed choice, please also inform our Admissions staff at tel: +65 6394 1200.
Our Admissions counters' operating hours are as follows:
If you need to be admitted after 6.00pm, please proceed to:
With patient’s safety in mind, KKH embarked on the Real Time Location System (RTLS) to allow location tracing of patients within the Hospital during their stay. A wrist band with attached RTLS tag is issued to patients upon admission. Patients are required to wear it at all times while in the Hospital for identification purposes. Charges will be imposed for the loss, damage or non-return of each RTLS tag.
Medisave can be used to pay medical expenses incurred by the Medisave account holder and his/her immediate family members. The Medisave withdrawal limit for daily inpatient hospital charges is SGD$550 per day for the first two days and SGD$400 per day from the third day onwards. For approved day surgery, the Medisave withdrawal limit is SGD$300 per day for daily hospital charges. For surgical operations (inpatient and day surgery), there is a fixed Medisave limit according to the table of surgical operations. The B2 6-bedded or C 6-bedded Ward Type generally may not require a deposit, unless the estimated hospital bill size exceeds the Medisave withdrawal limit or there are insufficient funds in your Medisave account. For those choosing A1-bedded/B1 4-bedded/B2+ 5-bedded Ward Type, a cash deposit is necessary as Medisave will not be able to cover the full hospital bill. In order to use Medisave for your hospitalisation bills, you need to complete the Medical Claims Authorisation Form (MCAF) during financial counselling and submit it to the hospital for processing. There is a separate withdrawal limit for Surgical Operation(s). Medisave deduction can be used for inpatient psychiatric treatment, subject to SGD$150 daily up to a maximum of SGD$5,000 per year.
Medisave can be used to pay medical expenses incurred by the Medisave account holder and his/her immediate family members. The Medisave withdrawal limit for daily inpatient hospital charges is SGD$550 per day for the first two days and SGD$400 per day from the third day onwards. For approved day surgery, the Medisave withdrawal limit is SGD$300 per day for daily hospital charges. For surgical operations (inpatient and day surgery), there is a fixed Medisave limit according to the table of surgical operations. The B2 6-bedded or C 6-bedded Ward Type generally may not require a deposit, unless the estimated hospital bill size exceeds the Medisave withdrawal limit or there are insufficient funds in your Medisave account. For those choosing A1-bedded/B1 4-bedded/B2+ 5-bedded Ward Type, a cash deposit is necessary as Medisave will not be able to cover the full hospital bill.
In order to use Medisave for your hospitalisation bills, you need to complete the Medical Claims Authorisation Form (MCAF) during financial counselling and submit it to the hospital for processing. There is a separate withdrawal limit for Surgical Operation(s). Medisave deduction can be used for inpatient psychiatric treatment, subject to SGD$150 daily up to a maximum of SGD$5,000 per year.
The Medisave withdrawal limits for Medisave Maternity Package (MMP) are as follows: SGD$2,150 for Caesarean delivery or SGD$750 for vaginal delivery, SGD$450 per day for the daily hospital charges and SGD$900 for pre-delivery expenses. For reversal of ligation, patient can opt to utilise her own or her spouse’s Medisave for payment (subject to withdrawal limits). With the Medisave authorisation, the hospital will assist to process the Medisave Maternity Package application for pre-delivery expenses related to pregnancy. For submission of Non-KKH Antenatal Invoices, we only accept Original/ Certified True Copies of tax invoices (with antenatal services breakdown) issued by medical institutions. Use of Medisave for Non-Immediate Family Members’ (NIM) hospitalisation is allowed and subject to meeting the following criterias: Patient is a Singapore Citizen or Permanent Resident. Patient stays in B2 6-bedded or C 6-bedded Ward Type Patient does not have or has utilised all his/her Medisave Immediate Family members’ Medisave have been fully utilised
The Medisave withdrawal limits for Medisave Maternity Package (MMP) are as follows: SGD$2,150 for Caesarean delivery or SGD$750 for vaginal delivery, SGD$450 per day for the daily hospital charges and SGD$900 for pre-delivery expenses.
For reversal of ligation, patient can opt to utilise her own or her spouse’s Medisave for payment (subject to withdrawal limits).
With the Medisave authorisation, the hospital will assist to process the Medisave Maternity Package application for pre-delivery expenses related to pregnancy.
For submission of Non-KKH Antenatal Invoices, we only accept Original/ Certified True Copies of tax invoices (with antenatal services breakdown) issued by medical institutions.
Use of Medisave for Non-Immediate Family Members’ (NIM) hospitalisation is allowed and subject to meeting the following criterias:
Charges for Cancellation/Changing of Medisave Account There will be an administrative charge for cancellation/change of Medisave account holder or to cancel approved claim for Medisave-approved integrated plan (PMI) after the bill is finalised. The Electronic Letter of Guarantee for Waiver of Deposit (eLOG)The Electronic Letter of Guarantee (LOG) generated by the hospital for Healthshield policies, is not a guarantee of payment. The finalised tax invoice will be sent to the insurer for their final assessment and the payment for the hospital bill will be determined by them. Cancelled Admission ChargesIf patients is deemed unfit for procedure/surgery by the doctor after admission to the ward, full day Ward charge plus Daily Treatment Fee and charges for any procedure, test, services performed or ordered will be billed to patient accordingly. If the bill does not meet the criteria for Medisave usage, the full bill will be payable in cash. For patients who wish to be discharged Against Medical Advice (AMA) within eight hours of admission, a cancellation fee will be imposed. Also, any procedures, tests, services performed or ordered before the decision is taken, will be billed to the patient accordingly. Medisave can only be claimed if the stay is longer than eight hours. Interim BillingInterim bills can be obtained by submitting your request here. If the interim bill size exceeds the estimated MediSave withdrawal limits and initial payment made, further cash payment may be required. Letter of GuaranteeTo ensure coverage for your hospitalisation expenses, please present the Letter of Guarantee from your employer or insurance company at least seven working days before your admission to the hospital. Your employer or insurance company must have an established direct billing arrangement with KKH. KKH reserves the right and discretion to decline approval of the Letter of Guarantee, in which case you will be responsible for the initial payment and hospital charges. For a sample of the Letter of Guarantee, please refer to here . Employers or insurance companies interested in applying for a direct billing arrangement with KKH, please complete the form here.
Charges for Cancellation/Changing of Medisave Account There will be an administrative charge for cancellation/change of Medisave account holder or to cancel approved claim for Medisave-approved integrated plan (PMI) after the bill is finalised.
The Electronic Letter of Guarantee for Waiver of Deposit (eLOG)The Electronic Letter of Guarantee (LOG) generated by the hospital for Healthshield policies, is not a guarantee of payment. The finalised tax invoice will be sent to the insurer for their final assessment and the payment for the hospital bill will be determined by them.
Cancelled Admission ChargesIf patients is deemed unfit for procedure/surgery by the doctor after admission to the ward, full day Ward charge plus Daily Treatment Fee and charges for any procedure, test, services performed or ordered will be billed to patient accordingly. If the bill does not meet the criteria for Medisave usage, the full bill will be payable in cash.
For patients who wish to be discharged Against Medical Advice (AMA) within eight hours of admission, a cancellation fee will be imposed. Also, any procedures, tests, services performed or ordered before the decision is taken, will be billed to the patient accordingly. Medisave can only be claimed if the stay is longer than eight hours.
Interim BillingInterim bills can be obtained by submitting your request here. If the interim bill size exceeds the estimated MediSave withdrawal limits and initial payment made, further cash payment may be required.
Letter of GuaranteeTo ensure coverage for your hospitalisation expenses, please present the Letter of Guarantee from your employer or insurance company at least seven working days before your admission to the hospital. Your employer or insurance company must have an established direct billing arrangement with KKH. KKH reserves the right and discretion to decline approval of the Letter of Guarantee, in which case you will be responsible for the initial payment and hospital charges. For a sample of the Letter of Guarantee, please refer to here .
Employers or insurance companies interested in applying for a direct billing arrangement with KKH, please complete the form here.
Hospital deposit prior to admissionDeposit (cash top-up) Generally, B2 6-bedded/C 6-bedded Ward Type may not require a deposit, unless your estimated hospital bill is above the Medisave withdrawal limit or there are insufficient funds in your Medisave account. For those choosing A 1-bedded/B1 4-bedded/B2+ 5-bedded Ward Type, a cash deposit is required because Medisave cannot fully cover the bill. Patients seeking admission to A 1-bedded/B1 4-bedded/B2+ 5-bedded Ward Type and who are unable to pay the deposit should reconsider their choice of ward. Deposit may be decreased or exempted if you produce a Letter of Guarantee from your employer or insurance company in Singapore. Patients can be assured that no one would be denied healthcare in an emergency. RefundsThe refund processing period is 21 working days from the final billing date. Our standard practice is to offset refunds against any outstanding patient bills. Any remaining balance after the offset will be refunded by cheque, regardless of the initial payment method. For refund enquiries, please submit your query here. If the Letter of Guarantee (LOG) or Hospital Identification Card (HIC) was issued to our hospital after the initial payment was collected, any excess amount will be refunded after we receive payment from the insurance company or employer.
Hospital deposit prior to admissionDeposit (cash top-up)
RefundsThe refund processing period is 21 working days from the final billing date. Our standard practice is to offset refunds against any outstanding patient bills. Any remaining balance after the offset will be refunded by cheque, regardless of the initial payment method. For refund enquiries, please submit your query here.
If the Letter of Guarantee (LOG) or Hospital Identification Card (HIC) was issued to our hospital after the initial payment was collected, any excess amount will be refunded after we receive payment from the insurance company or employer.
The ATMs (DBS and OCBC) are situated at Basement 1, Women's Tower.
To ensure your privacy, breastfeeding signs are readily available for nursing moms to put up when they breastfeed their babies.
Mothers with babies admitted to the hospital can use the breastfeeding facilities at the following areas:
Level 2, Children's Tower
Level 2, Women's Tower
Level 3, Women's Tower
Level 5, Children's Tower
Level 8, Women's Tower
A Caregiver Card will be issued to patients who require a caregiver outside of visiting hours*. This allows the patient to receive support and care from their loved ones during their hospital stay. Each patient is entitled to only one card, and this card should be presented to gain entry to the wards outside of visiting hours.
*with effect from 1 Jan 2014
Terms and conditions:
FAQ on use of Caregiver Card
Our friendly team stationed at the Information Counter in Admissions Office, Level 1, can provide you general information about the hospital and give you directions around KKH.
Operating hours are as follows:
Using mobile phones in areas fitted with medical equipment can interfere with the functioning of these machines. Signages are displayed at these areas to alert visitors and handphone users. Please adhere to the instructions.
Your meals are included in the accommodation package. We serve three meals and light refreshments.
Women patients in the Class A and B1 rooms, and all child patients, can choose from a selection of Chinese, Muslim, Indian and Western meals. Mothers who have just delivered and are staying in Class A and B1 rooms can also opt for confinement food.
We have special meals for our younger patients. Milk for infants and toddlers is also available.
For spouses and parents who stay over, meals can also be ordered at an extra charge.
The food court and other eating outlets along the retail mall also offer a wide selection of foods and drinks. For the comfort of other patients, please do not to bring foods and drinks into the wards.
Use of Infant Formula/Soy-based Formula (Birth to 12 Months)KKH is a Baby-friendly Hospital Initiative (BFHI) – accredited hospital that aims to promote and support breastfeeding.
In alignment with our BFHI practices, infant formula available in the paediatric wards is chargeable from 1 September 2019.
We do encourage you to bring supply of your preferred brand of infant formula for your child.
It is strongly encouraged that you bring in all medications that you are currently on or are taking on regular basis when you are admitted. They provide important medical information for your healthcare professionals.
However, to ensure safe and uniform patient care, it is the policy of the hospital to supply medications for patients at all times. Therefore, the use of patient's own medications within the hospital will not be allowed except under the following specific limited circumstances:
For information on general medication use, click here.
These are provided in single-bedded rooms.
Please do not bring excess cash or valuables with you. Arrange with your family members to have these brought home as soon as possible. If you are staying in a single-bedded room, you may make use of the personal safe provided. Bedside lockers are available for B1 / B2 / C Class patients.
The Hospital is not responsible for any loss of property or valuables.
They are included in the accommodation package for single-bedded rooms. They are also available at the visitors’ lounge in some wards.
To prevent a breach of or compromise of privacy, confidentiality, security and safety of patients, staff, students, associates, visitors and/or the institution, unauthorised photography and/or audio/video recording using any device is prohibited on KKH premises.
There is a nurse call-bell by your bed and in the bathroom if you need any help.
For security reasons, visitors are not allowed to stay overnight except in the following cases:
Women’s Wards Your spouse may stay overnight at no extra cost if you are staying in a single-bedded room. However, please inform your ward nurses in advance. Children’s Wards We understand how taxing it can be for parents to rush between their home, workplace and the hospital. That is why each sick child can have one parent stay overnight with him/her. A foldable bed is available for one parent in the children's ward. Neonatal Intensive Care Unit To prevent the spread of infection, only parents are allowed access to their babies in the Neonatal Intensive Care Unit. Grandparents may visit with permission from the patient’s parents, and limit to two visitors at the patient’s bedside. For the well-being and safety of our patients, these visiting guidelines will be strictly enforced. We seek your understanding and cooperation in adhering to these guidelines.
Your spouse may stay overnight at no extra cost if you are staying in a single-bedded room. However, please inform your ward nurses in advance.
We understand how taxing it can be for parents to rush between their home, workplace and the hospital. That is why each sick child can have one parent stay overnight with him/her. A foldable bed is available for one parent in the children's ward.
To prevent the spread of infection, only parents are allowed access to their babies in the Neonatal Intensive Care Unit. Grandparents may visit with permission from the patient’s parents, and limit to two visitors at the patient’s bedside.
For the well-being and safety of our patients, these visiting guidelines will be strictly enforced. We seek your understanding and cooperation in adhering to these guidelines.
Changing of room type is subject to availability of beds and the following conditions:
Should you request to switch to a single-bedded ward type, all charges (except daily standard ward fees) incurred at the lower class of room until the day of upgrading will be recomputed and charged to a single-bedded rate that you opted for.
Switching of ward type may be allowed for patients admitted to the Intensive Care Unit (ICU), Intermediate Care Area (ICA) and High Dependency (HD). Patients in A 1-bedded or B1 4-bedded Ward Type may also request to switch to lower ward type, subject to Government subsidy eligibility.
Patients are advised to contact or visit Business Office for information on inpatient ward type switching and financial assistance options.
A patient who is fit for discharge but would like to stay on will be charged at full rates for the extended stay.
During your stay in the hospital, a team of doctors comprising medical specialists, medical officers and house officers will attend to you.
KKH is an academic hospital responsible for training future generations of doctors, nurses, and other healthcare professionals to serve the nation’s needs. There may be times when residents and students in medical, nursing and allied health disciplines participate in your care under the supervision of the physician in charge. We appreciate your cooperation and thank you for your understanding.
We encourage women patients to wear your own clothes while you are with us. It will help you feel more at ease and comfortable while you are under treatment and care here. You are also advised to bring your own bath towels.
We encourage our paediatric patients to wear the hospital's patient pyjamas, so that our nurses can easily identify the children and keep a tab on their movements to ensure their safety.
Hair-dryers are available in the single rooms. For other rooms, they are available upon request.
Please do not use any electrical appliances in the room except those provided by the hospital. The use of these electrical outlets may cause an electrical power failure and interrupt a procedure or treatment in other areas.
Beside dispensing medicine based on prescriptions, the outpatient pharmacy carries a wide range of health products.
Operating Hours
Monday - Friday: 8.30am to 7.00pm Saturday: 8.30am to 2.00pm
You can buy stamps from the SAM machine at the retail mall, Level 1.
The post box is located near the vending machine area on Basement 1, Women’s Tower.
The hospital is served round the clock by security officers.
Smoking is prohibited by law throughout the hospital grounds.
You can find public phones at the visitors’ lift lobbies of each level and the visitors’ lounges in Class B2+, B2 and C wards. Telephones are provided in the Class A and B1 rooms.
You can buy phone cards from the convenience store in the retail mall on Level 1.
To ensure that you will not be disturbed during bed time, we will only put through urgent calls between 10.00pm and 7.00am.
Television sets are included in your accommodation package for Class A and B1 rooms. For other wards, the television sets are placed at the visitors’ lounge.
Visiting hours and visitor quota may vary according to the facility and care provided to the patient. Please refer to the latest visitation policy at www.kkh.com.sg/VisitorRegistration.
KKH has put in place a visitor registration system as part of the hospital’s continual efforts to enhance the safety and experience for patients. For more information about KKH's visitor registration system, such as identification documents required for registration, please visit www.kkh.com.sg/VisitorRegistration.
Once you arrive at the ward, our staff will show you to your bed and orientate you to the ward facilities.
You can also expect a visit by the ward doctor. You will be informed if any tests have been ordered for you and what you can expect from the stay. Our team of doctors conducts daily ward rounds in the morning. They are available anytime you require urgent attention.
As we are responsible for your care during your stay with us, kindly inform the ward staff if you need to leave the ward.
You can surf the internet wirelessly with your own wireless-enabled devices. WiFi access is available hospital-wide. To connect to the Wireless@SG broadband network, you just need a WiFi-enabled device, such as a laptop or a PDA, and a registered Wireless@SG account.
A wristband with your name and NRIC number will be issued to you on your arrival at the ward. Please wear it at all times during your stay at the hospital as this enables our staff to verify your identity.
Once your doctor considers you fit to be discharged from hospital, our ward nurses will make the necessary arrangements. Please remember to return all hospital gowns, children’s pyjamas, baby vests and blankets upon your discharge. Patients may be discharged by 11.00am or 5.00pm. The time of discharge will be determined by doctors. For patients who are certified medically fit for home but choose to stay on in the ward beyond the discharge times, additional room charges and daily treatment fees will apply. You should avoid overseas travel (by airplane, ship, motor vehicle) immediately after surgery. Flying too soon after a surgery, procedure or anesthesia, can carry significant risk of complications. It is strongly advised that you discuss your travel plans with your doctor. For Obstetric Patients Your doctor will examine your baby before you go home. You will also be advised on how to care for yourself and your baby. We will also schedule a postnatal appointment for you to see your doctor. If you prefer, you can also follow up at the Maternal Child Health Clinics at the Government polyclinics. For Complex Home Care Patients The process for discharge begins when the child is deemed medically stable by the primary team. The primary team will initiate the discharge planning and the plans for follow up appointments. Discharge Preparation Guide for Complex Home Care Patients
Once your doctor considers you fit to be discharged from hospital, our ward nurses will make the necessary arrangements. Please remember to return all hospital gowns, children’s pyjamas, baby vests and blankets upon your discharge.
Patients may be discharged by 11.00am or 5.00pm. The time of discharge will be determined by doctors. For patients who are certified medically fit for home but choose to stay on in the ward beyond the discharge times, additional room charges and daily treatment fees will apply.
You should avoid overseas travel (by airplane, ship, motor vehicle) immediately after surgery. Flying too soon after a surgery, procedure or anesthesia, can carry significant risk of complications. It is strongly advised that you discuss your travel plans with your doctor.
Your doctor will examine your baby before you go home. You will also be advised on how to care for yourself and your baby.
We will also schedule a postnatal appointment for you to see your doctor. If you prefer, you can also follow up at the Maternal Child Health Clinics at the Government polyclinics.
For Complex Home Care Patients
The process for discharge begins when the child is deemed medically stable by the primary team. The primary team will initiate the discharge planning and the plans for follow up appointments.
Discharge Preparation Guide for Complex Home Care Patients
You can access discharge documents on the Health Hub app without waiting for them to be printed. The digital medical certificate will also be sent to you via SMS. If you require follow up at our specialist clinics, the appointment date and time will be sent to you via SMS. Access Your/Your Child’s Discharge Information on Health Hub in 3 Easy Steps: Step 1: Download the Health Hub app from App Store or Play Store. Login to the Health Hub app with your SingPass. Step 2: Select Health Profiles Step 3: Select Discharge Information
You can access discharge documents on the Health Hub app without waiting for them to be printed.
The digital medical certificate will also be sent to you via SMS.
If you require follow up at our specialist clinics, the appointment date and time will be sent to you via SMS.
Access Your/Your Child’s Discharge Information on Health Hub in 3 Easy Steps:
Step 1:
Download the Health Hub app from App Store or Play Store. Login to the Health Hub app with your SingPass.
Step 2:
Select Health Profiles
Step 3:
Select Discharge Information
If your doctor has prescribed medication, our pharmacists will dispense it with appropriate instructions at your bedside. For information on general medication use, click here.
If your doctor has prescribed medication, our pharmacists will dispense it with appropriate instructions at your bedside.
From 29 May 2022, parents will have to register the birth of their newborns via the LifeSG app within 42 days of birth. With this, in-person birth registration services will cease at hospitals and the Immigration & Checkpoints Authority (ICA) Building. Collection of a physical birth certificate is no longer needed. Following the registration on LifeSG, parents will be notified to download their child’s digital birth certificate via an ICA e-Service known as the “electronic Retrieval of Certificates and Instant Verification”, which can be accessed on the ICA website or via MyICA Mobile
From 29 May 2022, parents will have to register the birth of their newborns via the LifeSG app within 42 days of birth.
With this, in-person birth registration services will cease at hospitals and the Immigration & Checkpoints Authority (ICA) Building. Collection of a physical birth certificate is no longer needed.
Following the registration on LifeSG, parents will be notified to download their child’s digital birth certificate via an ICA e-Service known as the “electronic Retrieval of Certificates and Instant Verification”, which can be accessed on the ICA website or via MyICA Mobile
The final bill will be sent to you approximately three to four weeks after your discharge, depending on the claims processing by your guarantor, if applicable. For non-residents, if you and your family intend to return to your country after discharge, we seek your understanding in paying the bill before leaving the hospital. Our staff will also collect from you any outstanding amount which is not covered by your guarantor. Any excess amount from your hospital deposit will be refunded. The cheque will be mailed to you approximately three to four weeks after your hospital bill has been finalised. You can pay your hospital bill by various modes. For cash payment and submission of document(s), you can visit the following location before your discharge: Day Time Location Mon to Fri (exclude Public Holidays) 7.00am to 6.00pm Admissions OfficeLevel 1, Women’s Tower Mon to Fri 5.30pm to 7.00am Children’s Emergency Basement 1, Children’s Tower Sat, Sun, Public Holidays 24 hours If you need further information, please call our Business Office at tel: +65 407 8108 during operating hours (Mon to Fri: 9.00am to 5.30pm, excluding Public Holidays) For more information on Bill Payment modes and understanding your hospital bill, click here.
The final bill will be sent to you approximately three to four weeks after your discharge, depending on the claims processing by your guarantor, if applicable.
For non-residents, if you and your family intend to return to your country after discharge, we seek your understanding in paying the bill before leaving the hospital.
Our staff will also collect from you any outstanding amount which is not covered by your guarantor. Any excess amount from your hospital deposit will be refunded. The cheque will be mailed to you approximately three to four weeks after your hospital bill has been finalised.
You can pay your hospital bill by various modes. For cash payment and submission of document(s), you can visit the following location before your discharge:
If you need further information, please call our Business Office at tel: +65 407 8108 during operating hours (Mon to Fri: 9.00am to 5.30pm, excluding Public Holidays)
For more information on Bill Payment modes and understanding your hospital bill, click here.
Our online payment service provides you with greater flexibility and convenience in paying your medical bills using VISA or MasterCard credit card. Mobile Pay accepts VISA/MasterCard Credit Cards and eNETS direct debit. Click here to pay online.
Our online payment service provides you with greater flexibility and convenience in paying your medical bills using VISA or MasterCard credit card.
Mobile Pay accepts VISA/MasterCard Credit Cards and eNETS direct debit.
Click here to pay online.
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